Mercure Grand Hotel - Al Ain

Jebel Hafeet Mountain, Al Ain, United Arab Emirates, 0  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Mercure Grand Hotel - Al Ain

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Water slides

Golf course

Archery

Jogging track

Cycling

Hiking

Billiards/Pool tables

Darts

Badminton

Bocce

Mini golf

Table tennis

 Spa and relaxation

Spa & wellness center

Solarium

Turkish bath

Reflex massage

Steam bath

Jacuzzi

Overview

The 4-star Mercure Grand Hotel lies within 11.7 km from Camel Race Track, Al Ain Mall and Al Ain Zoo. Operating in Al Ain since 2002, this hotel features Arabic architecture and modern comforts.

The property enjoys spectacular location steps away from museums and the palace as well as lakes.

Welcoming guests with water slides and a golf course, the hotel is placed next to a fun park and a zoo.

Mercure Grand Hotel is within a 30-minute drive to Al Ain airport.

Rooms

The hotel provides contemporary rooms including Three Room Twin Room, Four Room Double Room and Superior Standard Twin Room. Each of them is equipped with individual climate control, a private toilet, multi-channel TV, an iron with ironing board and wireless internet. Some rooms offer a breathtaking view over the mountain. All bathrooms come with slippers, bathrobes and towels.

Eat & Drink

Breakfast is served in the restaurant each morning. A broad variety of French dishes is served at the authentic restaurant. Guests can savor tea, coffee and cocktails in the poolside bar.

The hotel offers a buffet breakfast at the price of AED 75 per person per night. 

Services

Such business facilities as a business center, a copier and secretarial services are also available on site.

Relax

Such various treatments as Turkish steam bath and massage are offered on the premises. On-site activities feature archery, bocce and mini golf.

Internet

Wireless internet is available in public areas for free.

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   5.  Number of rooms:   124.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Free Wi-Fi in public areas
  • Paid on-site parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Children are welcome
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Vending machines
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Water sports
  • Cycling
  • Hiking
  • Archery
  • Outdoor tennis court
  • Bocce
  • Golf course
  • Billiards/Pool tables
  • Darts
  • Jogging track
  • Table tennis
  • Badminton
  • Mini golf
  • Squash
  • Volleyball

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Welcome drink
  • Free aquapark access
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Swim-up bar
  • Snack bar
  • Cafe

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Secretarial service
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's play area
  • Children's pool
  • Water slides
  • Game room
  • Kids club
  • Children's menu
  • Children's buffet
  • Board games

Leisure facilities

  • Outdoor swimming pool
  • Indoor swimming pool
  • Beach umbrellas
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Barbeque grills
  • Sun terrace
  • Garden area
  • Reflex massage

Room view

  • City view
  • Golf view
  • Pool view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Bidet
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Towels

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
  • Blackout curtains

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay for free in a crib. 
  • Older children/adults may stay at the price of AED 82 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 2. 
  • Maximum capacity of cribs in a room is 1. 

How to reach hotel

hotel Mercure Grand Hotel - Al Ain Al Ain location
Show big map »

Hotel Address:

Jebel Hafeet Mountain, Al Ain, United Arab Emirates, 0

Get directions
City Center
  • Al Ain
    9.1 mi
Airports
  • Al Ain (AAN)
    16.2 mi
  • Al Maktoum (DWC)
    68.5 mi
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    5
  • Number of rooms:
    124

Hotel Awards

UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Hotel

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in United Arab Emirates

Use Badge

Rooms and availability

Mercure Grand Hotel photos Exterior Hotel informationMercure Grand Hotel photos Exterior Hotel informationMercure Grand Hotel photos Exterior Hotel information
Twin Room
Bed type: 2 Single beds or Queen-size bed or Double bed
Size: 315 sq. feet
Check Prices
  • Air conditioning
  • Bathtub
— Less information+ More information

Single Standard

Room facilities
    Mercure Grand Hotel photos RoomMercure Grand Hotel photos Exterior Hotel informationMercure Grand Hotel photos Exterior Hotel information
    Superior Double Room
    Bed type: Queen-size bed or 2 Single beds or Double bed
    Size: 315 sq. feet
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information

    Superior 2 Single Pool side Hotdeal CCPrepaid No Refund

    Room facilities
      Mercure Grand Hotel photos RoomMercure Grand Hotel photos RoomMercure Grand Hotel photos Exterior Hotel information
      Deluxe Double Room
      Bed type: Double bed or Double bed or Twin beds or Queen-size bed
      Size: 315 sq. feet
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Deluxe Queen

      Room facilities
        Mercure Grand Hotel photos RoomMercure Grand Hotel photos RoomMercure Grand Hotel photos Exterior Hotel information
        Deluxe Triple Room
        Bed type: Sleeping arrangements for 3 persons
        Size: 315 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Triple room

        Room facilities
          Mercure Grand Hotel photos RoomMercure Grand Hotel photos RoomMercure Grand Hotel photos RoomMercure Grand Hotel photos Exterior Hotel information
          Deluxe Suite
          Bed type: Double bed
          Size: 315 sq. feet
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information
          Room facilities
            Mercure Grand Hotel photos RoomMercure Grand Hotel photos Exterior Hotel informationMercure Grand Hotel photos Exterior Hotel information
            Executive Suite
            Bed type: Queen-size bed
            Size: 865 sq. feet
            Check Prices
            • Air conditioning
            • Private bathroom
            — Less information+ More information
            Room facilities
              Mercure Grand Hotel photos RoomMercure Grand Hotel photos Exterior Hotel informationMercure Grand Hotel photos Exterior Hotel information
              Presidential Suite
              Bed type: King-size bed
              Check Prices
              • Air conditioning
              • Bathtub
              — Less information+ More information
              Room facilities
                Images coming soon
                Royal Suite
                Check Prices
                • Air conditioning
                — Less information+ More information
                Room facilities
                  Images coming soon
                  Diplomatic Suite
                  Check Prices
                  • Air conditioning
                  — Less information+ More information
                  Room facilities

                    How to reach hotel

                    hotel Mercure Grand Hotel - Al Ain Al Ain location
                    Show big map »

                    Hotel Address:

                    Jebel Hafeet Mountain, Al Ain, United Arab Emirates, 0

                    Get directions
                    City Center
                    • Al Ain
                      9.1 mi
                    Airports
                    • Al Ain (AAN)
                      16.2 mi
                    • Al Maktoum (DWC)
                      68.5 mi
                    Hotel information
                    • Check-in:
                      from  12 pm
                    • Check-out:
                      until  12 pm
                    • Number of floors:
                      5
                    • Number of rooms:
                      124

                    Hotel Awards

                    UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Hotel

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in United Arab Emirates

                    Use Badge

                    Mercure Grand Hotel Location

                    Legend
                    • Current hotel
                    • Hotels nearby
                    • Other hotels
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

                    Hover above the icons to see hotel photo and details.

                    Click the hotel to go to the main hotel page.

                    Route Planner
                    Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                    What's nearby

                    Places of interest

                    Local attractions

                    • Al Ain Wildlife Park & Resort - 7.2 mi
                      Al AinUnited Arab Emirates
                    • Al Ain National Museum - 9.6 mi
                      Box 15715, Al Ain
                    Hotel information
                    • Check-in:
                      from  12 pm
                    • Check-out:
                      until  12 pm
                    • Number of floors:
                      5
                    • Number of rooms:
                      124

                    Hotel Awards

                    UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Hotel

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in United Arab Emirates

                    Use Badge

                    Mercure Grand Hotel Reviews

                    Guest reviews are submitted by our customers after their stay at Mercure Grand Hotel

                    Average guest rating

                    7.8out of 10
                    Fabulous
                    Based on 539 reviews

                    Rating by category:

                    Rooms
                    9.0
                    Service
                    5.0
                    Value
                    10.0

                    Guest reviews

                    • Group of friends
                      7.4

                      The location is special. The food was excellent. The room was comfortable and quiet. The facilities were more than adequate for a week-end break.

                      The front desk staff were inefficient and offhand, almost to the point of rudeness. They hotel had mis-read the booking and tried to infer I had made a mistake and there was no booking for the 2nd room. My request for 2 single beds was accommodated by putting a bolster down the middle of the bed. We had to wait for over an hour for the 2nd room to be ready. There was no apology from the staff.

                    • Older travelers
                      10.0

                      I realy enjoyed the hotel from the time of arrival and the friendliness of the staff the ambience of the place,the comfort of the room and view overlooking the town especially at night ,we realy enjoyed the games and the gym and relaxing at the pool and joining in on the waterslide was such fun for me and my wife. And to top it off with an evening stroll with the weather just awesome.

                    • Couple
                      8.8

                      The view was marvelous

                      The price from Booked.net was higher than from the hotel directly

                    • Family with children
                      7.0

                      Wash room of the room would have been more clean...

                    • Couple
                      5.8

                      Good location. Beautiful view from the mountain top. The cafe at the tip of the hotel that serves shisha is a great way to spend the evening.

                      Hotel staff and service was quite bad. We had to wait 2.5 hours to check in, then 2 hours to check out. Only one person was manned at the desk which was entirely inefficient. In addtional, hotel staff (namely concierge/front desk) were quite rude. Very disappointed and would not go to hotel again.

                    • Family with children
                      6.2

                      Hotel is nice for a week end break specially for families. Unique in its location and services offered are not bad

                      The food is too expensive and not worthed the 300 aed + we paid me and my wife for a buffet dinner. They should lower their prices and make a better quality of food. Knowing that there's no competion around and the closest restaurant is maybe 30 kms away I would suggest to avoid some how to eat in their restaurant.

                    • Family with children
                      4.0

                      I will not recommend this hotel to anyone, the hotel rooms were old and the facilities looked all worn out. The mattress and pillows need replacement I got a stiff neck for 2 days and I had to get medication. The hotel is over priced and so is the breakfast (70 AED). I will not return to this hotel again. The reception staff were horrible. Wrong choice I made through Booked.net.

                    • Couple
                      4.6

                      Location, View

                      Service and staff were bad, sorry to say that

                    • Older travelers
                      7.0

                      Stunning location, clean spacious room, good poolside area.

                      Slow check in and check out. Overpriced food

                    • Older travelers
                      7.0

                      we requested for double bed, instead they gave us two single beds.

                    • Couple
                      7.4

                      Great view

                      Too many screaming kids - I had no idea it was such a family place. And the fact that I was in a smoking room even though I requested a non- smoking room.

                    • Couple
                      6.6

                      When I look from the windows and find the mountain surrounded all me :)

                    • Older travelers
                      5.4

                      The bar and staff were nice and attentive, given that we were the only guest all evening. The view over Al Ain was nice.

                      The service was extremely poor. I ordered a bottle of champagne to be in the room on arrival for a special occasion and it was not there. It took us 2 hours of endless phone calls to room service to have it delivered. Really disappointed. The pool bar closed after one drink! I waited 15 minutes to be served in the lobby cafe and finally gave up. The service person was behind the counter busying himself but completely ignored me. Would never go back and would not reccommend!

                    • Family with children
                      7.4

                      Location, wheather due to its hight.

                      They reduced materials in rooms such as tea, coffee. Shampoo was not available even after we asked for it although they provides Body Lotion and Bath Gel. Breakfast was not included.

                    • Older travelers
                      8.2

                      Staff hospitality and attendance was perfect

                      Restaurant/food at pool side was below expectation and needs improvement.

                    How to reach hotel

                    hotel Mercure Grand Hotel - Al Ain Al Ain location
                    Show big map »

                    Hotel Address:

                    Jebel Hafeet Mountain, Al Ain, United Arab Emirates, 0

                    Get directions
                    City Center
                    • Al Ain
                      9.1 mi
                    Airports
                    • Al Ain (AAN)
                      16.2 mi
                    • Al Maktoum (DWC)
                      68.5 mi
                    Hotel information
                    • Check-in:
                      from  12 pm
                    • Check-out:
                      until  12 pm
                    • Number of floors:
                      5
                    • Number of rooms:
                      124

                    Hotel Awards

                    UAEHOTEL AWARDSHighly RecommendedAl AinMercure Grand Hotel

                    According to guest reviews, the hotel has been rated as
                    Best Luxury Hotels in United Arab Emirates

                    Use Badge